Introduction
Welcome to Incell Agrotech! We are dedicated to providing our customers with high-quality organic products and outstanding customer service. We understand that sometimes you may need to return a product or request a refund. This Refund and Returns Policy outlines the procedures and conditions for returns and refunds when you place an order through WhatsApp or phone call with us.
Ordering Through WhatsApp or Phone Call
Currently, we do not offer online payment gateways on our website. Instead, you can place your orders through WhatsApp at [Your WhatsApp Number] or by calling us at [Your Phone Number]. When placing your order, please ensure you provide all necessary details such as product name, quantity, delivery address, and contact information.
Refund and Returns Eligibility
To be eligible for a return or refund, your item must meet the following conditions:
- Product Condition: The product must be unused, in its original packaging, and in the same condition as when you received it.
- Time Frame: You must initiate the return within 7 days of receiving the product.
- Proof of Purchase: A valid proof of purchase (receipt or order confirmation) is required.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods such as food items that have been opened or tampered with.
- Products that have been used or damaged after delivery.
- Customized or personalized items.
- Gift cards.
Return Process
- Initiate a Return: To start a return, contact our customer service team through WhatsApp at [Your WhatsApp Number] or by phone at [Your Phone Number] with your order details and reason for the return.
- Approval: Once your return request is approved, we will provide you with instructions on how to return the product.
- Packaging: Ensure the product is securely packed to prevent damage during transit. Include the proof of purchase in the package.
- Shipping: You will be responsible for paying the shipping costs for returning the item unless the return is due to a defect or error on our part.
Refund Process
- Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria.
- Approval: If the return is approved, we will process your refund.
- Refund Method: Refunds will be issued through the same method of payment used for the original purchase or as store credit, depending on your preference and our policy at the time.
- Time Frame: Please allow up to 14 business days for the refund to be processed and credited to your account.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately through WhatsApp or phone. Provide details of the damage or defect, including photographs if possible. We will arrange for a replacement or refund as soon as possible.
Order Cancellations
If you wish to cancel an order, please contact us through WhatsApp or phone as soon as possible. If the order has not yet been shipped, we will cancel it and issue a full refund. If the order has already been shipped, you will need to follow our return process.
Customer Service
For any questions or concerns regarding our Refund and Returns Policy, please contact our customer service team through WhatsApp at [Your WhatsApp Number], by phone at [Your Phone Number], or email us at [Your Email Address]. We are here to assist you and ensure your satisfaction with our products and services.
Address for Returns
Please send your returns to the following address:
Incell Agrotech (Kerala Agro Branded Shop)
Iyyakuzhi, Kakkur
Kozhikode, Kerala, ZIP Code]
India
PH: 7736562220
Conclusion
At Incell Agrotech, we value our customers and strive to provide the best organic products and services. Our Refund and Returns Policy is designed to ensure your satisfaction and peace of mind when shopping with us. Thank you for choosing Incell Agrotech for your organic needs.